Payment Terms
Basketball-Goals.com accepts most major forms of credit cards that can be processed through our merchant provider Paypal.com. Basketball-Goals.com reserves the right not to accept corporate cards and other credit cards classified as corporate cards such as US Federal government P cards. These credit cards cannot be processed through our merchant provider Paypal.com. Basketball-Goals.com also accepts electronic funds transfers,personal and business checks, money orders, bank checks, echecks (online through Paypal only)
IMPORTANT NOTE: the point at which a contract is formed with the customer is not the point at which the automated acknowledgement is received by the customer. When an order is placed, the customer is making an offer and that if accepted it will result in a binding contract. Basketball-Goals.com will generate a sales receipt which will be emailed to the customer, this sales receipt will be sent from admin@basketball-goals.com, this receipt will constitute acceptance of the offer and form the contract between the customer and Basketball-Goals.com.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our manufacturers. Basketball-Goals.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Basketball-Goals.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Basketball-Goals.com does accept US Federal, State, & Local Government Purchase orders only. Basketball-Goals.com is listed in the US Federal Government's Central Contractors Registry and is setup to receive wire funds transfers directly from the US Federal Government.
NAICS 423910, SIC 5091, PSC 7810, FSC 7810, DUNS 189853864
Shipping Information
Unless otherwise noted all basketball-goals.com merchandise includes Free Curbside shipping within the contiguous United States. For the purposes of our shipping policies the contiguous United States excludes Alaska , Hawaii, and any other delivery location that is not directly a part of the mainland of the United States such as coastal islands, atolls, and any other such locations weather they are considered part of a US state, commonwealth, or possession or not. The delivery person requires your assistance in unloading your merchandise, and leaves the merchandise at the curbside. Any additional services such as two-man delivery, inside delivery, lift-gate trucks, or pallet jacks are not included in the price of the basketball goal curb side delivery, but may be available services offered through the freight carrier, please ask us how you can contact them directly to inquire about these services.
Shipping is normally 1-3 weeks. If your basketball goal shows visible damage upon receipt from the truck, refuse shipment and call us. It is important to inspect your shipment BEFORE you sign the delivery notice. This is to ensure that if there is a damaged item it can be returned at that time and a new one sent out to you as soon as possible. The backboard is the part that is most prone to damage during shipping, so please be sure to inspect it closely.
Our customer service department can be reached via email is: admin@basketball-goals.com if you have any questions. Tracking numbers can be provided upon request by phone or email.
Cancellation Policy
Custom Orders can only be cancelled if production for the order has not taken place yet. In the event a custom order is cancelled and production for that order has taken place, the customer is still responsible for the entire payment of the custom order and any additional storage or transport fees associated with that order. Custom orders are non-refundable. Basketball-Goals.com is not responsible for customers purchasing errors of merchandise. All sales are final in 30 days and cannot be returned.
Regarding customer returns Basketball-Goals.com is limited to the extent of the purchase price of the merchandise contained in the customers order. All other costs such as installation fees charged by a third party are the sole responsibility of the customer.
Buying Decision Errors
Please make sure that the product you purchase is the correct item for your application, if you have questions please call us toll free at 866-892-7277. incorrect purchases are accessed a 50% restocking fee. This restocking fee is based on the actual purchase price less actual shipping costs. Actual shipping costs are not credited back to the purchase price.
NON Custom Orders
If you wish to cancel your order BEFORE shipping has occurred, basketball-goals.com will gladly provide a full store credit, refund the total amount by company check minus 3% of the total order, or credit the amount directly to your card minus 6% of the total order.
If you wish to cancel your order AFTER shipping has occurred you must call to receive a Return Authorization Number from our customer service staff or email us. Return shipping charges and arrangements will be the responsibility of the customer. We do not credit back shipping charges of the original purchase. There will be a 30% restocking fee of the purchase price in addition the actual cost to originally ship the product to your location will be deducted from your refund.
Our customer service department can be reached via e-mail at admin@basketball-goals.com . if you have any questions, comments, or concerns. We appreciate your input and would love to hear from you.
DELIVERY:
Unless otherwise specified all orders ship via FOB common carrier. If your order contains large bulky merchandise such as institutional grade portable basketball systems, or several pole, or wall mounted basketball systems, and you do not have a loading dock, you must provide a means of offloading the merchandise from the truck when it arrives. We suggest contacting a local tool rental store and rent a fork lift for these purposes.
RETURNS:
Your order will ship directly from the manufacturer. When the freight company picks up your order at the manufacturer they are asked to sign off that the order was received in good condition. The order is then placed on the truck and forwarded to the customer. The overwhelming majority of all orders arrive in pristine condition, however in the event your order is damaged in transit (extremely rare) we ask that you please review the below policies for related occurrences.
MISSING BOXES :
When your order arrives, the customer is required to sign off on the freight companys receipt verifying that the complete order has arrived in good condition. It is the responsibility of the customer to verify that the number of boxes received matches the number of boxes listed on the freight carriers bill of lading. If the amount of boxes you receive does not match the amount of boxes stated on the freight carriers bill of lading it is the customers responsibility to make note of this on the freight carriers receipt. If the boxes appear to be in good condition simply sign the receipt noting that a box was missing from the order and immediately contact Basketball-Goals.com at 866-892-7277. We will then contact the manufacturer to advise them of the missing box and a new box containing the missing item will be immediately shipped to you at no charge to you.
VISIBLE DAMAGE TO BOXES:
When your order arrives it is the responsibility of the customer to verify that all boxes containing your order that are being received appear in good condition. If the correct number of boxes has been delivered and there is no visible damage of any boxes then simply sign the freight carriers receipt. If after the freight carrier leaves you subsequently discover that while the boxes arrived in good condition the contents of that box was damaged. This is referred to as concealed damage see "Concealed Damage" below on how to proceed. If visible damage is present to any of the boxes containing your order, the customer is responsible to open the damaged boxes and verify the contents are in good condition before signing off on the freight carriers receipt. If damage to the contents of the box is present the customer can at this point either refuse delivery of the entire order of refuse delivery of that particular box if all other boxes appear to be in good condition. Make a notation on the freight carriers receipt that you are refusing delivery because your order arrived in damaged condition. At this point contact Basketball-Goals.com at 866-892-7277 and we will contact the manufacturer who will in turn verify that your delivery or a portion thereof was refused because of damage and the manufacturer will immediately send you out a new order at no additional charge to you.
MISSING PARTS:
Boxes containing missing parts and damage caused by use of the merchandise for what it was intended are covered under the manufacturers warranty and are replaced at no charge to the customer.
Please remember that your signature on the freight companys delivery form is very important! If you sign off on the freight companys delivery receipt, then you have agreed that your complete order has arrived in good condition, and at this point the freight company will not reimburse us for any missing merchandise or damaged merchandise that may have been caused during the shipping process. Replacement costs for any missing or damaged merchandise will then become the sole responsibility of the customer. So please make sure your complete order has arrived in good condition before signing off on the freight carriers delivery receipt form. It is not recommended that you ask the freight carrier to drop off the shipment without you or your representative first inspecting your order, the freight company also deems this as an approved delivery signoff and will not reimburse us for any missing or damages caused in the shipping process.
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